Refund policy

If your product has a manufacturing defect or damage – please contact us so we begin the exchange process. No refunds, exchange only.

To begin the exchange authorization process, you must contact us at info@reflektiondesign.com within 3 days of receiving your order. We will request you provide photographic proof of the production error or shipping damage. If your exchange is accepted we will provide instructions on where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

Merchandise must be returned within 7 days in the same condition as it was received. Return shipping charges are non-refundable and are responsibility of the customer.

Pillows, mugs, phone covers, fanny packs, hair scrunchies and journals are not eligible for exchange or refund unless there's a manufacturing defect. 

Sale items cannot be returned or exchanged. Your satisfaction and happiness is our top commitment. If an error was made on our part, we'll do what we can to fix it!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

Unfortunately, we cannot accept returns on sale items or gift cards.