Shipping & Returns
Our products are made to order just for you please allow 10-14 business days for production. Items in stock ship 1 - 3 business days. Orders are packed and shipped Monday-Friday only. Orders placed on the weekend and select holidays are processed on the next business day.
We proudly ship worldwide, through the US Postal Service (USPS).
USPS Priority Mail flat rate anywhere in the US. Arrival within 1-3 business days tracking included.
USPS First Class International - Arrival within 1-8 weeks. Customs and receiving postal processing times will vary. Once your package leaves the USA, we have no way of tracking the parcel.
Reflektion Design stands behind the products we create. If you are not happy with the quality of your order or believe your product has a manufacturing defect or damage – please contact us so we begin the exchange process. No refunds.
To begin the exchange authorization process, you must contact us within 3 days of receiving your order. Dependent upon the defective issue with your product, we will request you to ship the merchandise and provide photographic proof of the production error or shipping damage. Merchandise must be returned in the same condition as it was received and return shipping charges are non-refundable and are full responsibility of the customer.
Sale items cannot be returned or exchanged. Your satisfaction and happiness is our top commitment. If an error was made on our part, we'll do what we can to fix it!